Homeowners

Warranty

WARRANTY

At Austin Retrofit, our goal is complete customer satisfaction. That means each product we provide includes both a Manufacturer’s warranty and an additional Austin Retrofit warranty, when we provide the installation and waterproofing. We are the experts, and we have years of experience solving problems before they arise by investing in proper solutions up front. We even provide warranty services for other window dealers in town who choose to focus on sales primarily - really we do!

Here’s an interesting wrinkle in the window industry: most Manufacturer warranties are expected to be performed by the window dealer that initially sold the product. And remarkably, some window dealers do not invest in the training and personnel for a full service department! Austin Retrofit distinguishes itself from other window dealers in town by the availability and knowledge of our service crews, often able to respond swiftly to warranty requests to ensure your needs are assessed and addressed properly.

Consulting

With our goal of complete customer satisfaction, we at Austin Retrofit offer our years of experience and insights to help your project to be successful. Whether it's a small bathroom window replacement or building your forever dream home, our collective experience can help point you in the right direction, even if that means we connect you with a solution that we do not offer.

Estimating

We know windows, and we know that you need to understand the cost of windows. All our estimates are provided free of charge, of course. If you are replacing windows in your existing home, we will come to you for a free initial consultation and pricing. Have a set of plans for your custom home? Come on into our showroom and let’s unroll the plans and walk through your project, generating a free estimate for the window aesthetic of choice. We represent a wide range of manufacturers that can fit any budget.

Purchasing

We take your decision to purchase windows & doors seriously. Measurements are confirmed, selections are double checked, installation details are reviewed, problems are anticipated, all in an effort to ensure we order the right product the first time. We help simplify the complexity of a window & door purchase to ensure you know what you are ordering, agree with what you are ordering, and feel confident about what you are ordering. And, we accept credit cards as well!

Support

Here at Austin Retrofit, we take pride in taking care of our customers. Every job, large or small, is an opportunity to build a relationship, solve a problem, provide solutions and ultimately ensure complete customer satisfaction. We are your local, family-run window & door solution center ... you have a friend in the window business. Every employee has a responsibility to support service and warranty …

Note: everyone is a full time employee, no subcontractors

Products